Refunds & returns
If something isn’t right, we make it right.
Every sign is made to order with your child’s name on it, so here is exactly how changes, cancellations, refunds and remakes work.
Last updated: October 29, 2026
Before you approve your proof
After you order, we email you a design proof showing the name, font, colors and layout. Until you approve it, nothing is cut. You can change anything for free, or cancel and get a full refund.
After you approve your proof
Once you approve the proof, production starts and the wood is cut just for you. From that point we can’t cancel the order.
Returns and exchanges
Because each sign is personalized, we can’t take returns or exchanges on a sign that was made correctly to your approved proof. That includes:
- changing your mind after the sign is made
- a spelling that was in the proof you approved
- the size, color, font or pieces you chose
Please read your proof slowly before you say yes. Check every letter of the name. If anything looks off, tell us and we’ll fix it first.
If it arrives damaged
Wood is sturdy, but shipping isn’t always gentle. If your sign arrives damaged, tell us within 7 days of delivery and send photos of the sign and the box. We’ll remake and send the damaged piece, or the whole sign if needed, at no cost to you.
If we made a mistake
If your sign doesn’t match the proof you approved, that’s on us. We’ll remake it for free.
If your package is lost
If the carrier confirms your package is lost, we’ll make your sign again and ship it to you for free.
If the backlight doesn’t work
If your sign has the LED backlight and it doesn’t light up when it arrives, tell us within 14 days of delivery. We’ll make it right: first we’ll help you check the cable and the button, and if that doesn’t fix it we’ll replace the light part or remake the sign. The backlight is USB powered, and the wall adapter isn’t included, so please try a different USB adapter first.
How refunds are paid
Refunds go back to the card or payment method you used. Your bank may take a few business days to show it.
If you ordered in our Etsy shop, the refund goes through Etsy, and Etsy’s own purchase policies also apply to your order.
How to reach us
Write to us with your name and order details, and photos if something arrived damaged.
Email us at hello@shopnamegrove.com, or message us on Etsy ↗.
SALES INDUSTRIES LLC, doing business as Namegrove
800 SE 4th Ave Ste 711, Hallandale Beach, FL 33009, USA
See also our Shipping & timing and Terms of Service.